Comor – Go Play Outside Online Customer Service
Everyone here at Comor is committed to delivering the very best in customer service. We will continue to deliver excellent, timely service. We welcome feedback both positive and negative. We will immediately address any customer service issues that may arise. As always, we can be reached anytime at Comor.
Your order will be shipped by Canada Post within 2 business days. Exceptions apply - Please allow extra days for national holiday/ weekends. Due to security restrictions we are unable to ship orders to PO Box addresses.
Comor Sports takes online security very seriously. We use a server certificate (also known as a digital certificate) to enhance your confidence in our identity when you log in or conduct a transaction and we use secure sockets layer (SSL) technology to protect data transmissions. We understand that security is an issue with payments over the Internet and can reassure you that our credit card payment facility is secure. We have invested in the latest technology which encrypts the information as it is sent to us.
At Comor Sports we value our customers, always trying to meet their expectations. We understand that sometimes item youordered is not exactly what you were looking for or it doesn't fit perfectly.
In this case simply return it in its original condition within 30 days of shipped date and we'll exchange it, issue store credit or refund it.
1. Returns are accepted within 30 days of the shipped date.
2. Merchandise must be unworn/unused, in its original condition and accompanied by the original receipt or packing slip.
3. This Return and Exchange Policy applies only to online purchases made through comorsports.com. (For returns from in-store purchases, please contact the store for details.)
Only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.
Returns by Mail:
We will gladly exchange, issue credit or refund your online purchase within 30 days of the ship date. Simply pack your item(s) and return by mail to:
Online Sales Returns
1793 West 4th Ave
Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Comor Sports error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.
Comor Sports has one location in Vancouver and one in Whistler Village. We would be happy to return your item in-store for an exchange or store credit if this option is more favorable to you. To make your return in-store, you only need two things:
1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories.
2. Your original receipt or packing slip.
We accept the following types of payment: Visa, Mastercard, and PayPal. Credit cards must be registered to the account address. Note: we are unable to accept cards that are due to expire within 5 days. Card details are checked and verified by a third party. Once authorization has been obtained, goods are then shipped.
Once you've finished shopping, you can go to the checkout by clicking on the 'PROCEED TO CHECKOUT' button from your shopping bag.
You do not need to register your details to place your order, you may as a 'Guest'. If you choose to do so – the next time you shop with us in the future, you will have to re-type all your information.
If you choose the 'Register' option, you will create an account, and will be able to use your e-mail address and password to sign in for future visits to our site.
When you are ready to proceed, select 'CONFIRM ORDER' to place your order. An email confirmation will be sent to the registered email address.
Once your order has been dispatched you will be sent an order tracking email, this will allow you to go to the carrier website to track your order.
Please ensure that your registered email address is correct to receive this service.
When you want to access your account you will be asked to sign in.
Please enter your Email Address and Password you used when you opened your account. It is not uncommon to forget your password. You can simply retrieve it by clicking the 'Forgot my Password' link that will guide you through a short process.
You can also update your account information at any point by logging in to your account.