Shipping
Where do you ship?
We ship domestically within Canada.
Please Note: Orders sent to third-party parcel forwarding services for shipment outside of Canada are done so at the risk of the customer.
Do you offer Free Shipping?
Yes! If your order total is $99CAD* or more before taxes, your order is eligible for free shipping within Canada on most items.
*Unfortunately bikes are exempt from our Free Shipping policy. Certain large items such as ski poles and filled cylinders for avalanche airbags cannot be shipped and must be picked up.
Do you offer Local Pickup?
Yes! Select 'Online Order Pick-Up' from the shipping options at checkout and your order will be ready after our standard processing times of 2-3 days.
You will receive a fulfillment email once the order is ready for pick-up.
Our online order pick-up location is located across the street from our Kitsilano location at: 1766 W4th Ave, Vancouver, BC
What are your processing times?
Please allow 2-3 days processing time for orders placed online both for shipment and local pickup. We will contact you as soon as possible if there are any delays with your order.
Extra processing time may be necessary for bike orders, orders for product located in our North Shore and Whistler locations, as well as during sale periods, holidays and weekends.
Please Note: We ship parcels through Canada Post and Canpar. Tracking information is sent as soon as the shipping label is created but may not update until the shipment is scanned by the courier. Orders processed in the afternoon, on weekends or holidays may not update until the evening of the following business day.
How do I calculate shipping costs?
Shipping cost for orders that do not qualify for Free Shipping can be calculated by proceeding to checkout to enter your delivery address. Please be aware that shipping methods for BC customers may default to our pick-up option instead of a shipped delivery service which has to be selected.
To inquire about bike delivery, kindly reach out to us at Support@ComorSports.com or 1-888-262-7337.
Please Note: Expedited delivery estimates are provided directly by Canada Post and do not factor in processing time or potential delays. It is best to get in touch with our Online Support regarding time sensitive deliveries before ordering.
Are there any restrictions on shipping?
Certain items such as fixed-length ski poles and filled avalanche airbag cannisters cannot be shipped and must be picked up in-store.
Free Shipping is not applicable on bike orders. To inquire about bike delivery, kindly reach out to us at Support@ComorSports.com or 1-888-262-7337
We can provide more accurate shipping quotes and verify if the bike is ready for shipment.
Returns and Exchanges
What is your return policy?
Items purchased in-store and on ComorSports.com can be returned for a full refund up to 15 days from the original purchase or fulfillment date and up to 30 days for an exchange or store credit.
Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.
Can I return my order in-store?
Yes! Comor Sports has locations in Kitsilano, North Shore and Whistler Village. We would be happy to return your items in-store for a refund, exchange or store credit.
Items ordered for local pick-up or shipment can be returned directly to our Online Order Pick-up location at: 1766 W4th Ave, Vancouver, BC, V6J 1M1
In-store refunds for online orders can only be issued to their original method of payment at the Online Order Pick-Up location or processed during Online Support hours.
Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.
Restocking fees may be applicable for shipped online orders returned in-store and are subject to our standard return policy.
Can I ship my return to you?
Yes! Online orders can be sent to our Online Order Pickup location for return at: 1766 W4th Ave, Vancouver, BC, V6J 1M1
A prepaid return label can be provided upon request and deducted from the refund total or purchased directly from your preferred courier; buyers are responsible for return shipping costs.
Please reach out to our Online Support ahead of time. Obtaining a tracking number is also recommended when shipping independently.
Returns by mail are subject to our standard return policy and must be delivered within 15 days from the original fulfillment date, or up to 30 days for an exchange or store credit.
Can I exchange an item in my order?
Yes! If you'd like to exchange an item, please get in touch with us by emailing support@comorsports.com or calling 1-888-262-7337 so we can confirm stock and assist you in the exchange process.
We recommend returning your original order for a refund and proceeding with a new order to expedite the process and ensure that stock for the replacement can be secured and processed at the earliest convenience.
Exchanges must be made within 30 days of purchase, and items must be in their original condition, in their original packaging, unused/unworn with tags attached and accompanied with proof of purchase.
A prepaid return shipping label can be provided at your request and deducted from the refund total, you are otherwise responsible for arranging return shipping and the associated costs.
Restocking Fee
Online purchases returned in-store that qualified for free shipping, returns outside our standard returns policy, and returns of 50% or more of order value or items purchased may be subject to a restocking fee based on processing and shipping costs.
If you are unsure about sizing, we strongly encourage customers to visit one of our locations to avoid restocking fees and receive the best service possible.
Product can be requested for in-store hold by contacting our locations directly.
Final Sale Items
The following items are exempt from our return policy and are considered Final Sale:
- Special Orders including price match requests
- Clearance items discounted at 45% off or more
- Assembled bikes once they've left the store
- Purchases exceeding 30 days
- Mounted skis and boards
- Undergarments
Warranty
How do I submit a warranty claim?
If a product sold by us is damaged as a result of a manufacturer defect, please contact us at support@comorsports.com and we will direct your claim to the manufacturer.
All warranties related to product defects are covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions and we will either put you in contact directly to manage the claim or liaise on your behalf.
Please note: Warranties do not cover problems resulting from impact, misuse, abuse, or neglect. This includes cosmetic issues, top sheet dents or chips from crossing your skis/board and getting hit in the lift line. Manufacturer defects are considered issues related to the structural integrity of equipment and apparel.
Some products are required to be sent off for a warranty evaluation and are not guaranteed to receive a replacement. Comor is not responsible for the outcome of this decision as it is made by the manufacturer. There are NO refunds on warranty products.
