If you have any questions not answered here, feel free to get in touch with us by emailing support@comorsports.com or giving us a call at 1-888-262-7337.
Monday to Saturday: 10am-6pm, Sundays: 11am-5pm

Shipping

Where do you ship?

We ship domestically within Canada.

Please note: Orders sent to third-party parcel forwarding services for shipment outside of Canada are done so at the risk of the customer.


Do you offer Free Shipping?

    Yes!

    If your order total is 99$* or more before taxes, your order is eligible for free shipping within Canada.

    Items in stock at our Whistler and North Shore locations are unavailable for shipping and must be purchased in-store.

    *Unfortunately we cannot ship Bikes, certain large items such as Ski Poles and filled cylinders for avalanche airbags.


    Do you offer Local Pickup?

      Yes!

      Select 'Online Order Pick-Up' from the shipping options at checkout and your order will be ready after our standard processing times of 2-3 days.

      You will be notified via email once your order is ready to be picked up.

      Our online order pick-up location is located across the street from our Kitsilano location at:
      1766 W4th Ave, Vancouver, BC


      What are your processing times?

        Please allow 2-3 days processing time for orders placed online both for shipment and local pickup. We will contact you as soon as possible if there are any delays with your order.

        Extra processing time may be necessary during sale periods, holidays and weekends.

        Please note: Tracking numbers update once Canada Post receives and scans the item(s). Typically this will happen within a day, however Canada Post does not operate on holidays/weekends so you may experience a delay on updates.


        How do I calculate shipping costs?

          Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information at checkout.

           

          Returns and Exchanges

          What is your return policy?

            Items purchased in-store & on ComorSports.com can be returned for a full refund up to 15 days from the original purchase date and up to 30 days for an exchange or store credit.

            Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.


            Can I return my order in-store?

              Yes!

              Comor Sports has locations in Kitsilano, North Shore and Whistler Village. We would be happy to return your item in-store for for a full refund, exchange or store credit.

              Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.

              In-store returns are subject to our standard return policy.


              Can I ship my return to you?

                Yes!

                Items ordered for local order pickup or shipment can be returned in person at our Online Order Pickup location at: 1766 W4th Ave, Vancouver, BC, V6J 1M1

                Online orders can also be shipped back to our Online Order Pickup location at the above address, subject to our standard return policy.

                Buyers are responsible for return shipping costs except in the case of an error on Comor's part. Please reach out to our customer service ahead of time. Obtaining a tracking number is also recommended for orders returned this way.


                Can I exchange an item in my order?

                  Yes!

                  If you'd like to exchange an item, please get in touch with us by emailing support@comorsports.com or giving us a call at 1-888-262-7337 so we can confirm stock and assist you in the exchange process.

                  Exchanges must be made within 30 days of purchase, and items must be in their original condition, in their original packaging, unused/unworn with tags attached and accompanied by the receipt.


                  Restocking Fee

                    Online purchases returned in-store that qualified for free shipping, returns outside our standard returns policy, and returns of 50% or more of total items purchased may be subject to a restocking fee based on processing and shipping costs.

                    If you are unsure about your size, we strongly encourage customers to visit one of our locations to avoid restocking fees and receive the best service possible.


                    Final Sale Items

                      The following items are exempt from our return policy and are considered Final Sale:
                      - Mounted Skis
                      - Undergarments
                      - Special Orders
                      - Assembled Bikes once they've left the store.

                       

                      Warranty

                      How do I submit a warranty claim?

                        If a product sold by us is damaged as a result of a manufacturer defect, please contact us at support@comorsports.com and we will direct your claim to the manufacturer.

                        All warranties related to product defects are covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions and we will either put you in contact directly to manage the claim or liaise on your behalf.

                        Please note: Warranties do not cover problems resulting from impact, misuse, abuse, or neglect. This includes cosmetic issues, top sheet dents or chips from crossing your skis/board and getting hit in the lift line. Manufacturer defects are considered issues related to the structural integrity of equipment and apparel.

                        Some products are required to be sent off for a warranty evaluation and are not guaranteed to receive a replacement. Comor is not responsible for the outcome of this decision as it is made by the manufacturer. There are NO refunds on warranty products.