RETURNS & EXCHANGES

At Comor - Go Play Outside we value our customers, always trying to meet their expectations. Detailed below are our policies regarding exchanges, refunds, and returns.

If you have any questions not answered here, feel free to get in touch with us by emailing support@comorsports.com or giving us a call at 1-888-262-7337.
Monday to Saturday: 10am-6pm, Sundays: 11am-5pm

STANDARD RETURN POLICY	Items purchased in-store and on ComorSports.com are eligible for a full refund within 15 days of the original purchase date. Customers have up to 30 days after the original purchase date to receive an exchange or store credit. All returned items must be in their original condition, original packaging, unused/unworn, with tags attached, and accompanied by the original receipt.
IN-STORE RETURNS	Comor Sports has locations in Kitsilano, North Shore, and Whistler Village. We accept in-store returns for a full refund, exchange, or store credit. Returned items must be in original condition, original packaging, unused/unworn, with tags attached, and accompanied by the original receipt. In-store returns are subject to our standard return policy.
ONLINE RETURNS	Online purchases can be returned in person at our Online Order Pick-up location: 1766 W 4th Ave, Vancouver, BC, V6J 1M1 Alternatively, you may ship returns to the above address. Online returns are subject to our standard return policy. Buyers are responsible for return shipping costs unless the return is due to a Comor Sports error. Please contact our customer service before shipping a return. We also recommend obtaining a tracking number for your return.
EXCHANGES	To arrange an exchange, please contact us: 📧 support@comorsports.com 📞 1-888-262-7337 Exchanges must be made within 30 days of purchase. Items must be unused, in original packaging, with tags attached, and accompanied by the original receipt.
FINAL SALE	The following items are considered Final Sale and cannot be returned or exchanged: Clearance items discounted at 45% off or more Mounted skis Undergarments Special orders and price matches Assembled bikes once they have left the store
RESTOCKING FEE	A restocking fee may apply to: Online purchases returned in-store that originally qualified for free shipping Returns made outside the standard return policy Returns of 50% or more of the total order value or item quantity Late cancellations If you are unsure about sizing, we recommend visiting one of our stores for a better fit and to avoid restocking fees.
ORDER CANCELLATIONS	Orders that have already been fulfilled or placed more than 36 hours prior to your request may be subject to a restocking fee.
WARRANTY	For warranty assistance, please visit our Warranty Page.
BC E-BIKE REBATE PROGRAM - RETURNS	We do not accept returns for e-bikes purchased through the BC E-Bike Rebate Program. Refunds, store credit, or gift cards cannot be issued. Please ensure your e-bike purchase is final.
BC E-BIKE REBATE PROGRAM - EXCHANGES	If an e-bike purchased through the BC E-Bike Rebate Program is defective, it may only be exchanged for another e-bike of equal or greater value.