RETURNS & EXCHANGES

At Comor - Go Play Outside we value our customers, always trying to meet their expectations. Detailed below are our policies regarding exchanges, refunds, and returns.

If you have any questions not answered here, feel free to get in touch with us by emailing support@comorsports.com or giving us a call at 1-888-262-7337.
Monday to Saturday: 10am-6pm, Sundays: 11am-5pm

RETURN POLICY

Items purchased in-store & on ComorSports.com can be returned for a full refund up to 15 days from the original purchase date and up to 30 days for an exchange or store credit.

Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.

IN-STORE RETURNS

Comor Sports has locations in Kitsilano, North Shore and Whistler Village. We would be happy to return your item in-store for for a full refund, exchange or store credit.

Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.

In-store returns are subject to our standard return policy.

ONLINE RETURNS

Items ordered for local order pickup or shipment can be returned in person at our Online Order Pickup location at: 1766 W4th Ave, Vancouver, BC, V6J 1M1

Online orders can also be shipped back to our Online Order Pickup location at the above address, subject to our standard return policy.

Buyers are responsible for return shipping costs except in the case of an error on Comor's part. Please reach out to our customer service ahead of time. Obtaining a tracking number is also recommended for orders returned this way.

EXCHANGES

If you'd like to exchange an item, please get in touch with us by emailing support@comorsports.com or calling 1-888-262-7337 so we can confirm stock and assist you in the exchange process.

Exchanges must be made within 30 days of purchase, and items must be in their original condition, in their original packaging, unused/unworn with tags attached and accompanied by the receipt.

FINAL SALE

The following items are exempt from our return policy and are considered Final Sale:

  • Mounted Skis
  • Undergarments
  • Special Orders
  • Assembled Bikes once they've left the store.
RESTOCKING FEE

Online purchases returned in-store that qualified for free shipping, returns outside our standard returns policy, and returns of 50% or more of total items purchased may be subject to a restocking fee based on processing and shipping costs.

If you are unsure about your size, we strongly encourage customers to visit one of our locations to avoid restocking fees and receive the best service possible.

CANCELLATIONS

Bikes purchased for local pickup will be subject to a restocking fee if cancelled.

Information on the warranty process can be found here: