CUSTOMER CARE

FOR ALL STORE & PRODUCT QUERIES PLEASE CALL US DIRECT:

SALES INFORMATION

PRIVACY AND SECURITY

 

Shipping & Delivery | Privacy & Security | Returns & Replacements | Payment, Pricing & Promotions | Viewing Orders | Updating Account Information

SHIPPING & DELIVERY

Your order will be shipped via Canada Post within 2-3 business days after placing your order. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/ weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

We offer free shipping on all orders over $99 across Canada.

Please note: orders shipped via third-party parcel forwarding services outside of Canada are shipped at the risk of the customer.

IN-STORE PICKUPS

In-Store Pickups will be available for collection at the former Comor Clearance Location at 1766 W. 4TH Ave Vancouver, BC, V6J 1M1 within 2-3 business days (this can vary depending on the time of year and order volume). 

We are open Mon-Fri 10am-6pm, Sat-Sun 11am-5pm.

Please note: You will receive an email from us confirming when your order is ready for pickup. Please have your order number and details available when picking up at the store. Please note pickups must be collected within 30 days or will not be eligible for a refund &/ or exchange. Read more about our pickup location & hours HERE.

PRIVACY & SECURITY

Comor Sports takes online security very seriously. We use a server certificate (also known as a digital certificate) to enhance your confidence in our identity when you log in or conduct a transaction and we use secure sockets layer (SSL) technology to protect data transmissions. We understand that security is an issue with payments over the Internet and can reassure you that our credit card payment facility is secure. We have invested in the latest technology which encrypts the information as it is sent to us.

PAYMENT & PROCESSING

All prices are listed in Canadian dollars. We accept VISA and Mastercard through PAYPAL EXPRESS CHECKOUT service (no account required).

We use PayPal as our secure payment processor, so when you select "PayPal" at checkout, you will be redirected to the PayPal page. At that page, there is the option to sign into your PayPal account, OR a button that reads "Pay with a credit or Visa Debit card" where you can enter your credit card information and complete your transaction.

COMOR SPORTS RETURNS POLICY

At Comor Sports we value our customers, always trying to meet their expectations. We understand that sometimes the item you have ordered is not exactly what you were looking for or it doesn't fit perfectly.

PURCHASE RETURNS/EXCHANGES POLICY:

All orders are valid for Return/ Exchange within 30 days of purchase. For a full refund, items must be unworn, in its original condition with the tags still attached. Items must also be accompanied by the original receipt (in-store) or Return Cards (online).

* Please note that if the above conditions are not met, Comor reserves the right to refuse return processing.

CONDITIONS:

1. Returns are accepted within 30 days of the shipped or pickup date. Returns outside of this date or for more than 50% of the items purchased may be subject to a re-stocking fee.
2. Merchandise must be unworn/unused, in its original condition and accompanied by the original receipt or packing slip.
3. This Return and Exchange Policy applies only to online purchases made through comorsports.com. (For returns from in-store purchases, please contact the store for details.)

Please note:

Only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.

RETURNS BY MAIL:

We will gladly exchange, issue a credit, or refund your online purchase within 30 days of the ship or pickup date. 
Returns outside of this date or for more than 50% of the items purchased may be subject to a re-stocking fee.

Simply pack your item(s) and return by mail to:

Online Sales Returns
1766 West 4th Ave
Vancouver, BC
V6J 1M1

Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Comor Sports error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.

RETURNS IN-STORE:

Comor Sports has locations in Vancouver, North Shore and Whistler Village. We would be happy to return your item in-store for an exchange, refund or store credit if this option is more favorable to you. To make your return in-store, you only need two things:

1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories. 

2. Your original receipt or packing slip.

Please note: Returns outside of the 30 day purchase or pickup window, or a return of more than 50% of the total item/s purchased may be subject to a re-stocking fee.

CHECKOUT & CREATING AN ACCOUNT

We accept the following types of payment: Visa, Mastercard, and PayPal. Credit cards must be registered to the account address. Note: we are unable to accept cards that are due to expire within 5 days. Card details are checked and verified by a third party. Once authorization has been obtained, goods are then shipped.

Once you've finished shopping, you can go to the checkout by clicking on the 'PROCEED TO CHECKOUT' button from your shopping bag.

You do not need to register your details to place your order, you may as a 'Guest'. If you choose to do so – the next time you shop with us in the future, you will have to re-type all your information.

If you choose the 'Register' option, you will create an account and will be able to use your e-mail address and password to sign in for future visits to our site.

When you are ready to proceed, select 'CONFIRM ORDER' to place your order. An email confirmation will be sent to the registered email address.

VIEWING ORDERS

Once your order has been dispatched you will be sent an order tracking email, this will allow you to go to the carrier website to track your order.

Please ensure that your registered email address is correct to receive this service.

UPDATING ACCOUNT INFORMATION

When you want to access your account you will be asked to sign in.

Please enter your Email Address and Password you used when you opened your account. It is not uncommon to forget your password. You can simply retrieve it by clicking the 'Forgot my Password' link that will guide you through a short process.

You can also update your account information at any point by logging in to your account.