Please read through the information below to find out about our shipping policy.

If you have any questions not answered here, feel free to get in touch with us by emailing or giving us a call at 1-888-262-7337.


If your order total is 99$* or more before taxes, your order is eligible for free shipping within Canada.

Items in stock at our Whistler and North Shore locations are unavailable for shipping and must be purchased in-store.

*Unfortunately we cannot ship Bikes, certain large items such as Ski Poles and filled cylinders for avalanche airbags.


Select 'Online Order Pick-Up' from the shipping options at checkout and your order will be ready after our standard processing times of 2-3 days.

You will be notified via email once your order is ready to be picked up.

Our online order pick-up location is located across the street from our Kitsilano location at:
1766 W4th Ave, Vancouver, BC


Please allow 2-3 days processing time for orders placed online both for shipment and local pickup. We will contact you as soon as possible if there are any delays with your order.

Extra processing time may be necessary during sale periods, holidays and weekends.

Please note: Tracking numbers update once Canada Post receives and scans the item(s). Typically this will happen within a day, however Canada Post does not operate on holidays/weekends so you may experience a delay on updates.


We ship domestically within Canada.

Please note: Orders sent to third-party parcel forwarding services for shipment outside of Canada are done so at the risk of the customer.


Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information in the bottom right before you check out.

Information on refunds, returns and exchanges can be found here: