If your order total is 99$* or more before taxes, your order is eligible for free shipping within Canada.
* Please note that our Free Shipping offer does not apply to bikes.
Unfortunately we cannot ship certain large items such as Ski Poles and filled cylinders for avalanche airbags.
Select 'Online Order Pick-Up' from the shipping options at checkout and your order will be ready after our standard processing times of 2-3 days.
You will be notified via email once your order is ready to be picked up.
Our online order pick-up location is located across the street from our Kitsilano location at:
1766 W4th Ave, Vancouver, BC
Please allow 2-3 days processing time for orders placed online both for shipment and local pickup. We will contact you as soon as possible if there are any delays with your order.
Extra processing time may be necessary during sale periods, holidays and weekends.
Please note: Tracking numbers update once Canada Post receives and scans the item(s). Typically this will happen within a day, however Canada Post does not operate on holidays/weekends so you may experience a delay on updates.
We ship domestically within Canada.
Please note: Orders sent to third-party parcel forwarding services for shipment outside of Canada are done so at the risk of the customer.
For your safety and security, all parcels will require a signature upon arrival. This ensures that your order is delivered directly to you and reduces the risk of loss or theft.
Please make sure someone is available to sign for your parcel at the time of delivery. If no one is present, the delivery service may attempt redelivery or leave instructions for picking up your package from a local facility.
Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information in the bottom right before you check out.
For bike shipping, additional charges are applicable. We will be in touch with a quote for the cost of shipping.
Information on refunds, returns and exchanges can be found here:
