Privacy policy

Privacy Policy for Comor Sports Centre Ltd.
1793 West 4th Avenue 
Vancouver BC, V6J 1M2
Canada

Effective Date: April 7, 2025

This Privacy Policy outlines how Comor – Go Play Outside (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit or make a purchase from www.comorsports.com (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner.

1. Information We Collect
We may collect the following types of personal information:

  • Name

  • Contact information (including email address and phone number)

  • Billing and shipping addresses

  • Payment information (processed securely through third-party providers)

  • Demographic information such as postal code, preferences, and interests

  • Purchase history and order details

  • Customer feedback, survey responses, and communication records

  • Data from cookies, pixel tags, and similar technologies

2. How We Use Your Information
We collect and use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about orders, returns, or customer service inquiries

  • Improve our products, services, and online shopping experience

  • Send you promotional emails (only if you opt-in)

  • Conduct internal analytics and market research

  • Comply with legal obligations

3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

  • Shopify, our ecommerce platform, to manage your purchases and account

  • Payment processors, including Klarna, to offer flexible payment options

  • Shipping providers to deliver your purchases

  • Marketing tools and analytics services to understand website usage

Klarna Disclosure
If you select Klarna as your payment method at checkout, your personal data (contact and order details) will be shared with Klarna in order to assess your eligibility and tailor the payment options available to you. Your personal data is handled in accordance with Klarna’s Privacy Policy.

4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, including:

  • Order and payment information: up to 7 years (for tax and legal compliance)

  • Marketing preferences and consent: until you withdraw consent

  • Customer service communications: up to 3 years

Once personal data is no longer needed, it is securely deleted or anonymized.

5. Your Rights
You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for marketing communications

  • Request deletion of your personal information (subject to legal retention requirements)

To exercise any of these rights, please contact us at support@comorsports.com.

6. Security
We are committed to keeping your information secure. We use industry-standard encryption, firewalls, and secure server environments to protect your data during transmission and storage.

7. Cookies and Tracking Technologies
Our Site uses cookies to enhance user experience, track shopping behavior, and provide relevant advertising. Shopify and third-party apps may place cookies in your browser. Cookies do not give us access to your device or personal data beyond what you voluntarily share.

You can choose to accept or decline cookies in your browser settings. Declining cookies may limit certain features of the website.

8. Links to Other Websites
Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of those websites. Please refer to their privacy policies.

9. Changes to This Policy
We may update this policy from time to time. All changes will be posted on this page with the revised effective date.

10. Contact Us
If you have questions about this Privacy Policy or wish to request access to or deletion of your personal information, please contact:

Comor – Go Play Outside
Email: support@comorsports.com
Address: 1793 West 4th Ave, Vancouver, BC V6J 1M2, Canada